If for some reasons, you want to return or exchange your product bought from the company, such return or exchange is subject to the following terms and conditions.
Return any product to the company under the lifetime exchange policy and buy any new product of your choice.
Metal rate included 20% wastage on 18 kt and 25% Wastage on 14kt Diamond Jewellery.
100% exchange if exchange only with diamond ornaments except wastage and making charges at prevailing rates
10% less or 90% value given if exchange with 22ct Hallmark Jewellery except wastage and making charges.
Solitaire diamonds shall be exchanged at 100% of prevailing market value, subject to a limit of Rs.5,00,000/-
Metal rate includes 5% wastage in 22 kt/916 Hallmarked Jewellery. 100% Exchange of Gold Wt. at prevailing rates except wastage and making charges.
20% and weight of stones will be deducted in exchange of kundan jewelley to kundan jewelley exchange.
The prevailing market value will be determined by the company. Silver Jewelry products cannot be exchanged. Product should be accompanied with Original Product Certificate. Copy of Invoice for all Exchange under the Lifetime Exchange Policy. In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for recertification. The shipping and certification cost shall be borne by the customer. In case of a refund on a lifetime exchange, payment of the balance refund amount shall be made by way of an online bank transfer to the customer’s bank account within 10 days of receipt of product. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the valuation of the old product. Once your returned item is received our Quality Assurance department will review the returned item. The company reserves the right to change the lifetime exchange amount of the product based on the Quality Inspection. Return of Customized jewelry will be dealt by the company on a case to case basis. The above life time exchange policy can be changed or modified at the sole discretion of www.mehtajewels.com at any time without prior information.
Buy-Back Policy:
20% less or 80% value given in Diamond and 18kt/14kt Gold except wastage and making charges in case of refund of jewellery
10% would be deducted in case of refund of solitaires and 20% in 18kt and 14kt gold jewellery at prevailing rate except wastage and making charges. Hallmark Gold Jewellery 22kt/916. In case of refund of 916 Hallmarked Jewellery 5% less as wastage in current sale rate or 95% of the gold weight will be given at prevailing rates.
In case of return 40% would be deducted in case of refund of jewellery except wastage and making charges. Jewellery will be exchanged / returned at the actual/net wt. and not at the billing wt.i.e.by deducting, removing or excluding all type of stones, wax, dirt and beeds. • The prevailing market value will be determined by the company. • Product should be accompanied with Original Product Certificate. Submission of Invoice shall be optional for all Exchange under the Buy-Back Policy. • In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for recertification. The shipping and certification cost shall be borne by the customer. • For all Buy-Back transactions, Value Added Tax at the applicable rate shall be collected from the Buy-Back value. The prevailing rate is 1%. • In case of a refund on a buy-back, payment of the refund amount shall be made by way of an online bank transfer to the customer’s bank account within 10 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance. • The company reserves the right to change the buy-back amount of the product based on the Quality Inspection. Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than the company) or damaged in any other manner shall not be accepted for return. • Shipping charges under the Buy-Back policy shall be borne by the customer. • No Return Value of Birth Stones , Stones , Beeds & Pearls . • Return of Customized jewelry will be dealt by the company on a case to case basis. The above Buy - Back policy can be changed or modified at the sole discretion of www.mehtajewels.com at any time without prior information.
• In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible. • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer. • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer. • In case of a refund, the payment of the balance refund amount shall be made by way of an online bank transfer within 10 days of dispatch of the resized product. • If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis. • Shipping charges under the Repairs & Resizing policy shall be borne by the customer The company reserves the right to change the terms and conditions listed above at any time. If you would like to return or exchange anything to us: Please contact our Mehta Jewellers Customer Service via email info@mehtajewellers.net.in or call us at 1800 2700 610 .Our helpful and experienced team will help you deal with your request promptly.
We offer FREE shipping on every order only within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt. For our customers, after your item has been packaged, it will be shipped and delivered free via the following carriers. • Blue Dart • Speed Post Packaging Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packing. Whether it is a jewellery, gold coin or solitaire, your item is delivered to you in an exclusive Mehta Jewellers box along with the relevant original Invoice, Tag of certificates. Free Gift Packaging In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive Mehta Jewellers gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed. To send a free gift message with your gift, look for the Gift message text box in the shopping bag/cart page. Your personal message will be printed on a distinctive card and delivered along with the gift.